Privacy Policy
Last updated: March 2025
Introduction
At TrustFix Automotive, we are committed to protecting the privacy and personal information of every client who entrusts us with their vehicle. This Privacy Policy outlines how we collect, use, store, and safeguard the information you provide when you engage our auto repair and maintenance services, including Tire Repair and Balance, Engine Repair and Maintenance, and Transmission Repair. By using our services or interacting with us in any capacity, you agree to the practices described in this policy. We encourage you to read this document carefully so you understand how your information is handled with the same care and precision we apply to every vehicle in our workshop.
Information We Collect
To deliver professional and reliable auto repair services, TrustFix Automotive may collect the following types of information: Personal Identification Information, including your full name, national identification number, phone number, and email address. Vehicle Information, including your vehicle make, model, year of manufacture, registration number, mileage, and service history relevant to the repairs or maintenance being performed. Service and Appointment Details, including the nature of the auto repair requested, scheduled service dates, and records of work carried out on your vehicle. Payment Information, including billing details necessary to process payments for services rendered, though we do not store full card details on our systems. Communication Records, including messages, emails, or notes exchanged between you and our team regarding your vehicle’s repair or service status. We collect this information directly from you at the point of booking, during vehicle intake, or through our communication channels.
How We Use Your Information
TrustFix Automotive uses the information we collect solely to provide you with exceptional auto repair and maintenance services. Specifically, we use your information to: Schedule and manage your vehicle service appointments efficiently. Diagnose, repair, and maintain your vehicle accurately, including services related to tires, engines, and transmissions. Communicate with you regarding your vehicle’s repair status, estimated completion times, and any additional issues identified during inspection. Process payments for services rendered and issue receipts or invoices. Maintain a service history for your vehicle to enable more accurate and informed future repairs. Send you relevant service reminders, such as upcoming tire rotations, engine check-ups, or transmission servicing, to help you keep your vehicle in peak condition. Improve the quality of our services based on client feedback and service patterns. We do not use your information for any purpose unrelated to the provision of automotive services.
Information Sharing
TrustFix Automotive respects your privacy and does not sell, rent, or trade your personal information to third parties. We may, however, share your information in the following limited circumstances: With trusted third-party parts suppliers or technical specialists when necessary to source components or obtain expert input required to complete your vehicle repair. With payment processing providers to facilitate secure transactions for services rendered. With regulatory or government authorities in Kenya if required to do so by law or in response to a valid legal obligation. In the event of a business transition, such as a merger or acquisition, your information may be transferred to the succeeding entity, which will be bound by the same privacy commitments outlined in this policy. All third parties with whom we share information are required to handle your data responsibly and solely for the purposes for which it was shared.
Data Security
At TrustFix Automotive, we take the security of your personal information as seriously as we take the safety of your vehicle. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, alteration, or disclosure. Our records, whether stored digitally or in physical form, are accessible only to authorized members of our team who require the information to perform their duties. We regularly review our data handling practices to ensure they remain secure and up to date. While we are committed to protecting your information, please note that no method of data storage or transmission is entirely infallible, and we encourage you to contact us immediately if you have any concerns about the security of your personal data.
Your Rights
As a valued client of TrustFix Automotive, you have the following rights with respect to your personal information: The right to access the personal and vehicle information we hold about you. The right to request corrections to any inaccurate or outdated information in our records. The right to request the deletion of your personal information, subject to any legal or operational obligations that may require us to retain certain records. The right to withdraw consent for the use of your information for purposes such as service reminders or promotional communications. The right to lodge a concern or complaint regarding how your information has been handled. To exercise any of these rights, please contact us using the details provided in the Contact Us section of this policy. We are committed to responding to all requests promptly and transparently.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way TrustFix Automotive handles your personal information, please do not hesitate to reach out to us. We are here to assist you and are committed to addressing your concerns with transparency and professionalism. You can contact us at: TrustFix Automotive, Mombasa Road, Industrial Area, Nairobi, Kenya. Email: [email protected]. Our team will acknowledge your enquiry and work to resolve any concerns in a timely and respectful manner. Thank you for trusting TrustFix Automotive with your vehicle and your personal information. Your trust drives everything we do.