Terms of Service
Last updated: March 2025
Acceptance of Terms
By accessing or using the TrustFix Automotive website and engaging our auto repair services, you agree to be bound by these Terms of Service. These terms apply to all visitors, customers, and users of our services. If you do not agree with any part of these terms, please refrain from using our website or booking our services. TrustFix Automotive reserves the right to update or modify these terms at any time, and continued use of our services following any changes constitutes your acceptance of the revised terms.
Use of Website
The TrustFix Automotive website is intended for personal and informational use. You may use our website to learn about our services, request quotes, schedule appointments, and contact our team. You agree not to misuse our website by attempting to gain unauthorized access, introduce harmful software, or use automated tools to scrape or extract content. Any use of this website that disrupts or interferes with its normal operation is strictly prohibited. TrustFix Automotive reserves the right to suspend or restrict access to any user who violates these conditions.
Services
TrustFix Automotive provides professional auto repair and maintenance services in Kenya, including Tire Repair and Balance, Engine Repair and Maintenance, and Transmission Repair. All services are carried out by trained and experienced automotive technicians using quality parts and industry-standard equipment. Service availability may vary depending on vehicle type, parts availability, and workshop capacity. Estimated repair times and costs provided during booking or consultation are indicative and may be subject to change upon further inspection of the vehicle. TrustFix Automotive will always communicate any changes in scope, cost, or timeline to the customer before proceeding with additional work. Customers are responsible for providing accurate vehicle information to enable our technicians to deliver the most effective service. We reserve the right to decline service requests that fall outside our area of expertise or that involve vehicles we determine cannot be safely serviced at our facility.
Intellectual Property
All content on the TrustFix Automotive website, including but not limited to text, images, logos, graphics, and service descriptions, is the exclusive property of TrustFix Automotive and is protected under applicable intellectual property laws in Kenya. You may not reproduce, distribute, modify, or republish any content from this website without prior written permission from TrustFix Automotive. The TrustFix Automotive name, logo, and brand identity are trademarks of the business and may not be used in any manner that could cause confusion or imply endorsement without explicit authorization.
Disclaimer of Warranties
TrustFix Automotive strives to deliver high-quality auto repair services and accurate information through our website. However, our website content is provided on an ‘as is’ and ‘as available’ basis without warranties of any kind, either express or implied. While we make every effort to ensure the accuracy of information on our website, we do not warrant that all content is complete, current, or error-free. Repair outcomes may vary depending on the condition of the vehicle, the age and model of the vehicle, the availability of genuine parts, and factors beyond our reasonable control. Any warranty provided on specific repair services will be communicated to the customer in writing at the time of service completion and will be subject to the terms specified therein.
Limitation of Liability
To the fullest extent permitted under Kenyan law, TrustFix Automotive shall not be held liable for any indirect, incidental, special, or consequential damages arising from the use of our website or the provision of our auto repair services, including but not limited to loss of vehicle use, loss of income, or any unforeseen mechanical failures unrelated to the specific service performed. Our liability in connection with any service rendered shall not exceed the total amount paid by the customer for that specific service. TrustFix Automotive will not be responsible for pre-existing vehicle conditions that were not disclosed by the customer prior to the commencement of work, or for damage resulting from the customer’s failure to follow post-service care instructions provided by our technicians.
Governing Law
These Terms of Service are governed by and shall be construed in accordance with the laws of the Republic of Kenya. Any disputes arising from your use of our website or our auto repair services shall be subject to the jurisdiction of the competent courts of Kenya. TrustFix Automotive is committed to resolving customer concerns professionally and amicably, and we encourage customers to contact us directly in the first instance to seek resolution before pursuing formal proceedings.
Contact Information
If you have any questions, concerns, or feedback regarding these Terms of Service or any of our auto repair services, we welcome you to reach out to our team. You can contact TrustFix Automotive by email at [email protected]. Our team is committed to responding promptly and ensuring that every customer interaction reflects our dedication to trust, quality, and transparency in automotive care.